Return Policy

Return Policy for Indian Customers

At Fitcozi, we want to ensure your complete satisfaction with every purchase. We understand that sometimes you may need to return a product 5 days after receiving your order, and we are here to make the process as smooth as possible, even for our international customers.

Fitcozi Refund and Return Policy

At Fitcozi, we strive to provide high-quality sports and fitness accessories to our customers. If you encounter a defective product or notice a missing item in your order, we’re here to assist you.

Eligibility for Returns and Refunds:

  1. Defective Items: If the item you received is defective, you may request a return or refund.
  2. Missing Items: If an item is missing from your order, please contact us for resolution.

Conditions for Return:

  • Returns are accepted only for defective items.
  • The item must be returned in its original packaging with all accessories included.
  • The return request must be made within 5 days of receiving the order.

Shipping Charges:

  • Customers are responsible for bearing the shipping charges for returning the product.
  • In case of a missing item, shipping charges do not apply.

How to Initiate a Return or Refund:

  1. Contact our customer support team at [your contact email/phone].
  2. Provide your order details and a brief description of the issue, along with photos of the defective item, if applicable.
  3. Our team will review your request and provide further instructions.

Refund Process:

  • Refunds will be processed after the returned item is inspected and approved.
  • Refunds will be issued to the original payment method within 7-10 business days of approval.

Important Notes:

  • Returns and refunds are not available for non-defective items or reasons other than defects or missing items.
  • Fitcozi reserves the right to deny a return or refund request if the product does not meet the eligibility criteria.

We value your trust and are committed to ensuring a hassle-free experience. For further assistance, feel free to reach out to us!

International Return Policy

At Fitcozi, we want to ensure your complete satisfaction with every purchase. We understand that sometimes you may need to return a product 30 days after receiving your order, and we are here to make the process as smooth as possible, even for our international customers.

International Returns Process

  1. Contact Our Customer Support: To initiate an international return, please contact our customer support team within 30 days of receiving your order. You can reach us at care@fitcozi.com or Call us @ +91-7017704467
  2. Provide Order Details: When contacting us, please provide your order number and a detailed explanation of the reason for the return. This will help us expedite the process.
  3. Return Authorization: Once your return request is approved, we will provide you with a Return Authorization (RA) number and instructions on how to return the product.
  4. Package Your Return: Safely package the product(s) you wish to return, making sure they are in their original condition, with all tags, labels, and accessories intact.
  5. Ship Your Return: Pay for the return shipping to the address provided with your RA number. We recommend using a trackable and insured shipping method to ensure the safe return of your items. Fitcozi is not responsible for lost or damaged returns.
  6. Receive Your Refund: After we receive and inspect the returned items, we will process your refund or exchange. Refunds will be issued to the original payment method within [insert number of days] days.

Return Conditions

  • Products must be returned in their original condition, including all original packaging, tags, and labels.
  • Fitcozi reserves the right to deny a return if the product is not in its original condition.
  • Shipping and handling fees are non-refundable.
  • Fitcozi is not responsible for customs fees, duties, or taxes associated with international returns.

Exchanges

If you wish to exchange an item for a different size or color, please indicate this in your return request. We will do our best to accommodate your exchange request based on product availability.

Contact Us

If you have any questions or concerns about our international return policy, please don’t hesitate to contact our customer support team at [insert customer support email or phone number].

Thank you for choosing Fitcozi, and we appreciate your business!

 

Return Policy for Non-Returnable Products

At Fitcozi, customer satisfaction is our top priority. However, due to hygiene and safety reasons, certain products are non-returnable. These include:

  • Bandages and Medical Supplies
  • Toys category
  • Innerwear (including compression garments and fitness wear)

Sports, Fitness, and Gym Accessories (Non-Returnable Suggestions):

  • Yoga mats (if seal is broken)
  • Gym chawks
  • Water bottles and shakers
  • Dumbbells and weight plates (if used or damaged post-delivery)
  • Fitness gloves (used or without original packaging)

We request customers to carefully review product details and specifications before making a purchase. If you receive a defective or damaged product, please contact our customer service team within 48 hours of delivery for assistance.

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