CANCELLATION & REFUND POLICY For India
We follow a 5-day return policy for non-discounted and discounted products shopped from our website – fitcozi.com. We want you to be fully satisfied with every item you purchase from Fitcozi. If, for whatever reason, you are not satisfied with your purchase, we will accept returns within 5 Days after purchase if the following conditions are met:
- All Fitcozi items should be returned in an unmarked, unused condition with the original packaging and original sales receipt. Please note, if the product is purchased from any of our Fitcozi Showroom / Offline Stores – it cannot be returned via our online store.
- Any items that have been altered or repaired by an external repair service will not be accepted for a refund or exchange.
- product should be tried on a carpeted surface and kept in dust bags until you are certain you are keeping them. products that are returned without a box, in a damaged box or with marked soles will not be accepted.
If by any chance the customer does not return the box and other packaging materials then a sum of INR 50 per product will be deducted from the refund amount. - If your order has already been shipped, we invite you to wait until it arrives and then you can cancel your order by contacting our orders team to request its return by dropping an email to support@fitcozi.com with your order details.
For seamless returns, kindly ensure the product is packed in the same way it was packed and sent to you. - After inspection, we will confirm whether the Products are in an acceptable condition or not. This confirmation will be sent to you within 7 working days after we receive the shipment. Upon confirmation, as per the Return Policy, we will issue a store credit or a bank refund (whichever is selected by the customer) for that particular amount (excluding shipping & COD charges if applied). The mode of refund cannot be changed once you’ve submitted the request to us.
CANCELLATION & REFUND POLICY for United States, United Kingdom, Singapore UAE and Saudi Arabia
Returns are available for orders from the United States, United Kingdom, Singapore UAE, and Saudi Arabia We follow a 30-day return policy for non-discounted and discounted products shopped from our website – fitcozi.com. Refund and Exchange services are available only in Case of mismatched and damaged products. In case of return, the Order Customer has to bear the shipping charges.
MODE OF RETURN:
In case of return/exchange customer has to return unused products with original packing and Tags.
CANCELLATIONS
You can cancel your order online within 1 hour and once the cancellation is approved we will refund the amount within 48 hours and the amount will reflect within 5 working days. Your entire order amount will be refunded via the refund method selected by you. In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier. You can sign in to your account and go to Recent Order to cancel your order.
An order cannot be canceled once the item has been delivered to you.
REFUNDS
The customer can initiate the refund request to us within 5 days, and once the refund is approved we will refund the amount within 48 hours and the amount will reflect within 5 working days. once the returned product is received by Fitcozi. Your order amount will be refunded to you by your preferred refund method i.e. refund via the payment method you used or store credit note.
For a refund against cash on delivery order, the user will need to fill out a form that accepts bank account details to which the amount will be refunded.
COD charges and taxes are non-refundable.
The Management’s decision with regard to damaged/defective products and/or issuance of credit shall be final and binding. Further, the Management reserves the unilateral right to modify/alter the aforesaid conditions/policy without prior notice and the same shall be final and binding.
Our focus is on complete customer satisfaction. In the event, that you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proven after investigation. Please read the fine print of each deal before buying it, it provides all the details about the services or the product you purchase.
In case of dissatisfaction with our services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows:
Cancellation Policy
For Cancellations please contact us via the Contact Us link.
Requests received later than 5 business days prior to the end of the current service period will be treated as cancellation of services for the next service period.
Refund Policy
We will try our best to create suitable design concepts for our clients.
In case any client is not completely satisfied with our products we can provide a refund.
If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase, and in case of payment gateway name payments refund will be made to the same account.
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