Privacy Policy

Privacy Policy

At Fitcozi, we value the trust you place in us and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.

I. Collection of Personal Information

When you visit our website or make a purchase, we may collect the following information:

  1. Name, email address, and contact details.
  2. Payment information, including credit/debit card details (processed securely).
  3. Address for shipping and billing.
  4. Browser and device information to improve your user experience.

II. Use of Personal Information

We use your personal information to:

  1. Process orders and deliver products to your specified address.
  2. Communicate with you about your orders, promotions, and offers.
  3. Enhance and personalize your shopping experience.
  4. Comply with legal and regulatory requirements.

III. External Processing

We may share your information with trusted third parties, including:

  1. Courier partners like Blue Dart and Shiprocket for delivery purposes.
  2. Payment gateways for secure transactions.
  3. Service providers for website management and customer support.
    All third parties comply with strict confidentiality and security protocols.

IV. Cookies Policy

We use cookies to:

  1. Provide a seamless browsing experience.
  2. Analyze website performance and user behavior.
  3. Save your preferences for future visits.
    Cookies do not collect sensitive personal data unless voluntarily provided.

V. Data Retention and Deletion

  1. Personal data is retained as long as necessary to fulfill its purpose or comply with legal obligations.
  2. You may request account deletion by contacting us at support@fitcozi.com.
  3. Even after account deletion, we may retain transaction logs for legal and compliance reasons.

VI. Information Security

We implement advanced security measures to protect your data:

  1. SSL encryption for secure transactions.
  2. Regular audits by third-party cybersecurity experts.
  3. Restricted access to data, authorized only for legitimate business purposes.

VII. Links to External Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies independently.

VIII. Refund and Cancellation Policy

  1. Cancellations: Customers can request cancellations within 1 day of placing an order. Approved cancellations will be processed within 3 days, and refunds will reflect in the customer’s bank account within 7-10 working days.
  2. Refunds: Refund requests can be initiated within 1 day after service/product use. Approved refunds follow the same timeline as cancellations.

IX. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. The latest version will always be available at https://fitcozi.com.

X. Contact Us

If you have any questions or concerns about this Privacy Policy, you can reach out to us:

Grievance Officer: Mr. Vikas Kumar
Email: info@fitcozi.com
Phone: +91-7017704467
Address: Tackstone OPC Pvt Ltd, G241 First Floor, Sector 63, Noida, India

By using our website, you consent to the terms of this Privacy Policy. Thank you for trusting Fitcozi!