At Fitcozi, we want to ensure your complete satisfaction with every purchase. We understand that sometimes you may need to return a product 30 days after receiving your order, and we are here to make the process as smooth as possible, even for our international customers.
Return Policy for Customers
At Fitcozi, we want to ensure your complete satisfaction with every purchase. We understand that sometimes you may need to return a product 30 days after receiving your order, and we are here to make the process as smooth as possible, even for our international customers.
International Returns Process
- Contact Our Customer Support: To initiate an international return, please contact our customer support team within 30 days of receiving your order. You can reach us at care@fitcozi.com or Call us @ +91-7017704467
- Provide Order Details: When contacting us, please provide your order number and a detailed explanation of the reason for the return. This will help us expedite the process.
- Return Authorization: Once your return request is approved, we will provide you with a Return Authorization (RA) number and instructions on how to return the product.
- Package Your Return: Safely package the product(s) you wish to return, making sure they are in their original condition, with all tags, labels, and accessories intact.
- Ship Your Return: Pay for the return shipping to the address provided with your RA number. We recommend using a trackable and insured shipping method to ensure the safe return of your items. Fitcozi is not responsible for lost or damaged returns.
- Receive Your Refund: After we receive and inspect the returned items, we will process your refund or exchange. Refunds will be issued to the original payment method within [insert number of days] days.
Return Conditions
- Products must be returned in their original condition, including all original packaging, tags, and labels.
- Fitcozi reserves the right to deny a return if the product is not in its original condition.
- Shipping and handling fees are non-refundable.
- Fitcozi is not responsible for customs fees, duties, or taxes associated with international returns.
- Return In Case Mismatched and Damaged Products Only
Exchanges
If you wish to exchange an item for a different size or color, please indicate this in your return request. We will do our best to accommodate your exchange request based on product availability.
Contact Us
If you have any questions or concerns about our international return policy, please don’t hesitate to contact our customer support team at [insert customer support email or phone number].
Thank you for choosing Fitcozi, and we appreciate your business!
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